rewrite-028

{
  "type": "tone",
  "style": "angry-to-polite",
  "source": "I am FURIOUS. This is the THIRD time I've had to explain this. My claim number is HC-2207-0419. On July 19, a tree from the city lot fell on my garage at 88 Linden Ave. Your adjuster, Gary Pruitt, came out on July 24 and told me the claim would be approved within 10 business days. It has been over a month. Nobody returns my calls, your hold times are over 45 minutes, and I've now paid $2,150 out of pocket for a tarp and emergency roof repair. If I don't get a decision by Friday, August 29, I'm filing a complaint with the state insurance department and leaving a review everywhere I can. Unbelievable.",
  "facts": [
    {
      "name": "third time",
      "any": [
        "third",
        "3rd"
      ]
    },
    {
      "name": "claim HC-2207-0419",
      "any": [
        "hc-2207-0419"
      ]
    },
    {
      "name": "July 19",
      "any": [
        "july 19"
      ]
    },
    {
      "name": "tree on garage",
      "any": [
        "garage"
      ]
    },
    {
      "name": "88 Linden Ave",
      "any": [
        "88 linden"
      ]
    },
    {
      "name": "Gary Pruitt",
      "any": [
        "gary pruitt",
        "mr. pruitt"
      ]
    },
    {
      "name": "July 24",
      "any": [
        "july 24"
      ]
    },
    {
      "name": "10 business days",
      "any": [
        "10 business days",
        "ten business days"
      ]
    },
    {
      "name": "over a month",
      "any": [
        "month"
      ]
    },
    {
      "name": "45 minutes",
      "any": [
        "45 minutes"
      ]
    },
    {
      "name": "$2,150",
      "any": [
        "$2150"
      ]
    },
    {
      "name": "tarp",
      "any": [
        "tarp"
      ]
    },
    {
      "name": "roof",
      "any": [
        "roof"
      ]
    },
    {
      "name": "August 29",
      "any": [
        "august 29"
      ]
    },
    {
      "name": "Friday",
      "any": [
        "friday"
      ]
    },
    {
      "name": "state insurance department",
      "any": [
        "insurance department",
        "insurance regulator",
        "insurance commission"
      ]
    }
  ],
  "banned": [
    "furious",
    "unbelievable",
    "everywhere i can",
    "nobody returns"
  ],
  "banned_re": [],
  "no_caps": true,
  "caps_ok": [],
  "extra_numbers_ok": [
    "3"
  ],
  "length_ratio": [
    0.5,
    3
  ],
  "reference": "Hello,\n\nI'm writing to follow up on my claim, number HC-2207-0419. This is the third time I've reached out, so I'd be grateful for your help getting it resolved.\n\nOn July 19, a tree from the city lot fell on my garage at 88 Linden Ave. Your adjuster, Gary Pruitt, inspected the damage on July 24 and told me the claim would be approved within 10 business days. It has now been over a month. I haven't been able to reach anyone by phone, and hold times have been over 45 minutes. In the meantime, I've paid $2,150 out of pocket for a tarp and an emergency roof repair.\n\nCould you please give me a decision by Friday, August 29? If I don't hear back by then, I will need to file a complaint with the state insurance department.\n\nThank you for your attention to this."
}